Shipping & Rates
Calculate costs and understand air vs sea shipping modes.
Warehouse Info
Addresses for USA, UK, and Malaysia warehouse hubs.
Insurance & Duty
How customs duty and cargo insurance work for you.
My Account
Managing your profile, tracking orders and support tickets.
Frequently Asked Questions
Air shipping typically takes 10-15 business days from our NJ warehouse. Sea shipping takes approximately 45-60 days. These estimates include processing and clearing customs.
Prohibited items include flammable liquids, explosives, narcotics, firearms, and perishable food items. Please check our full prohibited list for more details.
We charge based on whichever is greater: actual weight or volumetric weight. Volumetric weight is calculated as (Length x Width x Height in cm) / 5000.
Yes! Consolidation is one of our key services. We store your packages for up to 30 days (USA), 30 days (UK), and 14 days (Malaysia) at no extra charge, then ship them together to save you money.
Simply register for a free account and you'll instantly receive your unique suite ID and warehouse address for our USA, UK, and Malaysia hubs.
Yes, we offer optional cargo insurance for a small fee. We strongly recommend it for high-value items like electronics and jewelry.
Log into your dashboard to see real-time tracking information. You'll also receive automated email/SMS notifications at each major milestone.
We accept bKash, Nagad, Rocket, bank transfer, and major credit/debit cards for all transactions.
Still have questions?
Our dedicated support team is here to help you with any inquiries about your shipments, rates, or account management.
Live Support
Chat with us live from 9 AM to 6 PM (BD Time).
Email Ticket
Average response time is less than 24 hours.